For up to date information about the surgery and NHS please visit our News Page.

NEWS & UPDATES

16/04/24
***Please note the Practice is currently short of 2 GPs and a Practice Nurse,
We are aware how difficult it is for our patients to make an appointment but there are very few locum GPs available and there are no Practice Nurse locums, so without more clinicians we are very limited in what we can do to ease the situation, please be reassured that we are doing the very best we can in very difficult circumstances and we are grateful for your understanding and patience as well as all your lovely messages of support.  Thank you.***
TELEPHONE SYSTEM
After receiving many complaints about the number of patients in our telephone queueing system we have capped this at 20, so once our telephone queue has reached its capacity of 20 patients you will need to hang up and call back.

APPOINTMENTS
We operate a telephone triage system, and if required you will be invited by the clinician to attend a face to face appointment. We also offer pre-bookable appointments 8-9am everyday for patients who work normal office hours. Please be aware we are experiencing a significant increase in people contacting the practice on a daily basis with a large proportion of patients requiring face to face appointments, please be patient, respectful and courteous to all our staff as we are doing the very best we can.

OPENING HOURS
We are open Monday – Friday; we offer pre-bookable workers appointments from 8-9am everyday, our telephone lines are open from 8.30am, we operate a telephone triage system from 8.30am – 11am everyday, we are shut for lunch everyday from 1-2pm and the surgery closes at 5.30pm each night.

Public Holidays for 2024-25
Please note the Health Board have appointed the following Public Holidays when the surgery will be closed:
Friday 29th March 2024
Monday 1st April 2024
Monday 6th May 2024
Monday 27th May 2024
Friday 20th September 2024
Monday 23rd September 2024
Wednesday 25th December 2024
Thursday 26th December 2024
Wednesday 1st January 2025
Thursday 2nd January 2025

Training Afternoons
Our surgery takes part in Protected Learning Time (PLT) when the surgery is closed for the afternoon from 1pm to allow us carry out staff training and learning and professional development for the whole team. The next PLT dates are:

Tuesday 27th February 2024

Tuesday 18th June 2024

Thursday 22nd August 2024

Tuesday 19th November 2024

If you require urgent medical attention during this time which cannot wait until the following day, please telephone the Ayrshire Urgent Care Service on 01563 826930. They will provide a clinical assessment if required and if you need to be seen by a GP, your GP Practice will contact you directly.

THE WAY YOU ACCESS URGENT CARE HAS CHANGED

  • For conditions where you would have previously attended A&E (if not immediately life threatening) you must now phone NHS24 on 111
  • You will then be triaged and either advised to self treat, seek care at your local pharmacy or optician, contact your own GP or be given an appointment to A&E.
  • If you are told you need to see your GP then this will be within a 3-5 day time frame.
  • 999 should still be called for life threatening emergencies.
  • Out of hours contact remains 111.

Recent Changes

Dr Shaw retired on Friday 12th January 2024
Dr Jessica Elliot has returned to the surgery for the final year of her GP training and will finish up in October 2024
Dr Sarah Cooper is in the hospital component of her GP Training and will return to South Beach in August 2025
Dr Saba Naeem and Dr Gabriel Okpako are both in the hospital component of their GP training and will return in August 2024

MULTI-DISCIPLINARY TEAM
We have a Clinical Pharmacist, Physiotherapist, Community Link Worker, Mental Health Practitioner, Occupational Therapist and an Income Advisor based at the surgery. Our dedicated team of Patient Advisors have now all been fully trained in sign-posting so they will ask for brief details on the reason you wish to make an appointment in order that they book the most appropriate clinician for you. Please be assured that everyone who works at the practice is bound by the same confidentiality agreement.

LONG COVID INFORMATION
Please click on this link for information Long covid editorial

Current Prescribing Advice for Cannabis Based Products for Medicinal Use
Click on this link to read the review of recent evidence
Review of recent Evidence for Cannabis Based Products